I ordered 2 of the Jumbo xl large beds, one a year ago and one about 6 months ago. I ordered the cover for one of the beds and it did not fit and none of the dimensions of the covers matched the bed. I emailed them to ask what size of cover I was supposed to order. They mentioned that they changed the size of the beds so the covers won't fit our beds. I was just going to let it go, no biggie, but nope they are sending new beds with the covers so that any future covers I need will fit the bed. They did this within a day and my beds are on the way. Not to mention that the beds are awesome and comfortable. I would give this company more than 5 stars if I could and will be a forever customer.